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Privacy Policy for Your 12joker Account

Our Privacy Policy explains how account data, device signals, cookies and payment records for Touch 'n Go, GrabPay, Boost dan FPX are handled before you open an account.

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12joker Privacy Policy for Your 12joker Account
CONTACT ROUTES

Three Privacy Contact Paths

Privacy requests should reach the team that can trace account records without exposing more data than needed.

Live Chat Privacy Queue Use live chat when you need a quick privacy request logged against your account. We may ask for partial account details, then move sensitive checks to a safer channel before making any change.
Email Data Request Email works well for access, correction, deletion or cookie questions because it gives you a written record. We reply with the next step and may ask for identity checks before actioning the request.
Account Security Form If you think your profile was accessed without permission, use the security form from your account area. We check login records, recent device signals and contact changes before we reply.
DATA HANDLING

How We Protect Account Data

The policy below is written around the way our account flow works in Malaysia: registration details, wallet events, cookies, device sessions and support records all have different retention…

Account Data We Collect

We collect the details you enter during account creation, including contact fields, login records and profile settings.

Payment Record Handling

Touch 'n Go, GrabPay, Boost dan FPX activity creates wallet logs such as amount, status, reference number and time.

Cookies and Device Signals

Cookies help keep you signed in, remember language choices and spot unusual access patterns.

Retention and Deletion

We keep records only as long as needed for account service, dispute handling, legal duties and security checks.

Sharing With Providers

Hosting, payment, security and support providers may process limited data for us.

Changes to Your Details

You can ask us to correct contact fields, close old sessions or update account data.

Privacy Questions Before Account Access

These answers explain how the Privacy Policy applies to everyday account activity, from registration to cookie choices and support contact. They do not replace the full policy wording, but they show the practical steps we take when your data is collected, checked, corrected or removed where allowed.

We collect the details you provide, such as contact fields, account credentials and profile settings. We also create login records, device signals and security logs so we can manage access and protect your account.

We keep wallet references, status updates, time stamps and transaction amounts to reconcile account balances, respond to disputes and meet legal record duties. We do not store more payment data than needed for those purposes.

Yes. Contact us through chat or email with your account ID and linked contact detail. We may verify your identity first, then provide the account data we can share under applicable law.

Send a correction request through live chat, email or the account security form. We check that the request comes from you before changing contact fields, profile data or other records tied to access.

We share limited data with providers that help run hosting, payments, security checks and support tools. Each provider receives only the data needed for that job, and unrelated use is not allowed by us.

Cookies support login sessions, language choices, security checks and basic site measurement. You can adjust cookie settings in your browser, but some account functions may not work correctly if essential cookies are blocked.

Send a deletion request with your account ID and linked contact detail. We delete or de-identify data where allowed, but some records may be kept for legal duties, fraud checks or unresolved account matters.

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